Lessons Learned

The conclusion of any contract is the ideal time to review how well the contract performed.

You should explore lessons learned: these can inform future contract terms or strategies. The Organisation should determine what worked well and any areas which could be improved.

All those involved with the bid and/or contract, both in your Organisation and the bidder Organisations, should be asked for feedback.  This could include a variety of roles e.g. contract managers, procurement officers, logistics, estate managers, etc.

Quickfire Guide

Quickfire Guide

Lessons Learned - Example Questions

Lessons learned could consider, for example:

  • What worked well and what didn't work?

  • What areas of the contract were most important to you and your organisation?

  • Were any innovations implemented and if so, what value-add did they deliver?

  • Were there processes/practices used that could be improved upon or are not needed at all?

  • Can Information and Communications Technology (ICT) systems be used in any way to improve performance?

 

Further examples include:

 

  • the total cost of the contract, including staff costs, and costs which were not anticipated at the planning stage;

  • the total savings achieved on contract value; and

  • any impact of the exercise on the market.

 

Any documents you need are listed below

YOU HAVE NOW COMPLETED ROUTE 3 HOWEVER PLEASE REMEMBER TO CONTINUALLY UPDATE YOUR STRATEGY.


Source URL: https://www.procurementjourney.scot/route-3/lessons-learned

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