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Sustainable Procurement

The Sustainable Procurement Duty, outlined in the Procurement Reform (Scotland) Act 2014, requires you to think about how you can:

  • improve the economic, social and environmental wellbeing of the area(s) in which you operate – whether that is nationally or more locally.  Particular focus should be on reducing inequality;
  • facilitate the involvement of small and medium enterprises (SME), third sector bodies and supported businesses; and
  • promote innovation. 

Creating a positive impact through procurement should be a key part of commodity/service profiling and strategy development. Embedding sustainability into procurement can support the objectives of the organisation as set out in relevant policies and/or strategies and can be adapted to reflect the nature of the contract.

The scope to achieve sustainability benefits can be aided by supplier and market engagement before the procurement process begins which is essential to allow understanding of the market capability and for the market to understand and prepare their response to tender requirements. You should fully explore the possibilities with your User Intelligence Group and other relevant experts for your procurement.

Quickfire Guide

Quickfire Guide

Example of Economic, Social and Environmental Wellbeing outputs achieved by sustainable procurement

Economic Factors

  • Availability of suitable and high-quality jobs
  • Measures to encourage access to procurement for local small businesses
  • Addressing Fair Work practices, including paying the real Living Wage
  • Efficient and effective transport links
  • Lifelong learning
  • Training and skills development

Social Factors

  • The promotion of good quality and affordable housing
  • Safe communities
  • Actions to promote equality and address inequality including child poverty through Fair Work

 

 

Health Factors

  • Promotion of good physical, social and mental health
  • Developing and promoting polices that have a positive impact on health outcome

 

 

 

 

 

Environmental Factors

  • Actions to reduce emissions associated with goods, works and services
  • Availability of clean air, clean water and clean streets
  • A quality built environment
  • The removal of objects considered hazardous to health
  • Freedom from high-risk flooding
  • Improving and promoting biodiversity and accessibility to nature

When considering sustainable procurement outcomes (such as above), any contract requirements must be linked to the contract subject matter.  

Statutory Guidance has been published on the Sustainable Procurement Duty to help you. 

Sustainable Procurement Tools

The Scottish Government has developed a number of tools to help you:

  • identify and work on how to increase economic, social and environmental benefits from your contract.
  • agree your sustainable procurement priorities.

You can use the following tools when developing your commodity/service strategies:

Life-Cycle Impact Mapping: Every product and service has a 'life cycle' or number of stages it goes through:

  • obtaining raw materials;
  • manufacturing and logistics;
  • use of products or works and the delivery of services;
  • re-use/re-manufacture and final disposal.

Life cycle impact mapping (LCIM) is used to identify and assess the social and environmental impacts of these stages.

The Sustainability Test: used at category/commodity/service level to identify potential scope of benefits.

The above tools can be accessed by registering on the Sustainable Procurement Tools platform.  Accompanying Sustainable Procurement Guidance can also be accessed on the Sustainable Procurement Tools and is available for both registered and unregistered users.

By using these tools you can:

  • identify what risks and opportunities can be targeted for each commodity
  • help manage those risks and exploit opportunities
  • include recommendations in your Commodity Strategy to be addressed as part of the procurement process to help address risks and opportunities identified.

Successful Sustainable Procurement, Risks and Opportunities

There are always different options available to you when examining how to achieve this balance. You may wish to visit the Case Studies section of the Sustainable Procurement Tools platform to read process-focused examples of how sustainable procurement benefits have been embedded in public procurement exercises. 

Risks and opportunities from sustainable procurement are aligned with the National Outcomes and the UN Sustainable Development Goals.

Quickfire Guide

Quickfire Guide

Successful Sustainable Procurement, Risks and Opportunities

Involving SMEs, The Third Sector and Supported Businesses

To meet your obligations under the Sustainable Procurement Duty you must consider how to facilitate the involvement of:

  • Small and Medium Enterprises (SMEs) and
  • Third Sector Bodies and
  • Supported Businesses

in all procurement exercises. 

To do so there are some specific actions you must take:

  • Develop transparent, detailed organisational Procurement Strategies and Annual Procurement Reports, including Forward Plans.  This helps prospective bidders identify opportunities ahead of the advertisement stage and plan resources. Procurement Strategies and Annual Procurement Reports are mandatory for Organisations who expect the value of their regulated contracts in that year to be £5 million or over (excluding VAT).
  • Increase the use of debriefing.  This supports the development and improvement of bidders, benefiting both the bidders and the organisation for future procurement exercises. 

SME’s

The majority of businesses are SME’s. By doing everything you can to make it easy for SME’s to bid for your exercise then you are reaching the broader market and this can benefit your organisation as well as the broader economy.

Some things you can do to help SME’s access public procurement include:

  • Make sure your procurement exercise is advertised properly;
  • Keep tender documentation clear and precise;
  • Use lotting to enable smaller companies to identify potential opportunities;
  • Make sure to include SME’s in pre-tender market engagement;
  • Check that your tender and selection criteria are proportionate and will not exclude SME’s - e.g.  do you really need such high levels of insurance for this tender?
  • Using a Dynamic Purchasing System (DPS) can offer benefits to SME’s in that, on qualifying they can access the contract at any time through it’s life and have access to smaller competitions within larger frameworks. 

There are many more things that you can do (or indeed not do), and you should take time to explore these as part of your strategy development.  Speaking to colleagues, your UIG and contacting organisations such as the Supplier Development Programme can be very helpful.

 

Third Sector

The Third Sector, which includes charities, social enterprises and voluntary groups, delivers essential services, helps to improve people’s wellbeing and contributes to economic growth.  It plays a vital role in supporting communities at a local level.  The economic contribution of Third Sector organisations is steadily increasing and we expect this to continue in the coming years.  Some things you should do to help Third Sector suppliers access your procurement exercise include:

  • Identify and engage with any relevant Third Sector suppliers as early as possible in the process;
  • Examine the market to identify any potential “blockers” to entry – e.g.  are there providers for some of the requirement but not all?  Would using lots help open up the opportunities?

Many of the actions that you can take to make sure SME’s are engaged can also support the inclusion of Third Sector organisations.  Each local authority in Scotland has a “Third Sector Interface” (TSI) and further information can be obtained from them if you need help in identifying local Third Sector organisations.

 

Reserving Contracts for Supported Businesses

Where a market exists, your Organisation can “restrict” competition so that only supported businesses can bid.  In these cases, this must have been assessed as appropriate as there are specific rules around the restriction of competitions.

SPPN 1/2025 provides further information and guidance on Reserving Contracts for Supported Businesses, including:

  • Determining whether an organisation meets the definition of a supported business for the purposes of public procurement legislation;
  • Identifying supported businesses; and
  • Monitoring and reporting.

Addressing Fair Work Practices

Fair Work practices are actions an employer adopts for the benefit of its workers.  They are above the minimum legal requirements and reflect the five dimensions of the Fair Work Framework.

When developing any procurement exercise, you must do so in line with Statutory Guidance.  This requires you to consider how to address Fair Work practices in all procurement exercises before you start your procurement.

To support this Best Practice Guidance and a Toolkit have been developed to offer additional guidance and practical tools for public bodies and suppliers.  Guidance has been embedded throughout the Procurement Journey.

The Scottish Government believes that contractors who go beyond minimum legal requirements by adopting Fair Work practices will:

  • increase innovation,
  • improve workplace outcomes and business performance,

positively impact on the delivery of a public contract. The payment of the real Living Wage is considered by the Scottish Government to be a significant indicator of an employer’s commitment to Fair Work practices. The payment of the real Living Wage is one of the clearest ways an employer can demonstrate a positive approach to its workforce.

- the real Living Wage should not be confused with the National Minimum Wage (including the ‘national living wage’), which is the legal minimum wage set in law by the UK Government.

The Scottish Government expects:

  • Organisations to promote Fair Work practices in all relevant procurement exercises.  At the same time ensuring  a balance between contract quality and cost.  This will  include the impact of  working conditions costs, and
  • Suppliers delivering public contracts to adopt and demonstrate appropriate Fair Work practices., They should ensure these are delivered for all workers engaged on public contract delivery.

In addition to the Sustainable Procurement tools, a Fair Work practices commodity/service strategy: checklist and flowchart is available to help identify how to address fair Work in relevant procurement exercises with an example  - Fair Work commodity/service strategy: checklist - home support services.

The Toolkit also includes Information Sheets on:

You must make sure the performance of the contract by suppliers complies with their obligations in environmental, social and labour law.  It is essential that robust requirements are built into your strategy, procurement documents and contract management processes.

For example, when considering how to address Fair Work practices in a procurement exercise, you must assess whether you should exclude supplier(s)  if they do not meet their legal obligations as a diligent employer. 

SPPN 09/2016 includes guidance and contract conditions an organisation can adapt for use in its contracts.

Promote Innovation

You must consider how you can promote innovation through your procurement exercise.

Some methods you can use to achieve this are:

  • using outcome specifications,
  • identifying options to innovate through the procurement process
  • directly procure research and development to inform your requirements

You may find SPPN 3/2023  to be helpful when considering how to support innovation through procurement.

Other Areas for Consideration

Sustainable procurement elements can also be included as part of your costing model and it’s important for you to review what models are available and assess where you think that sustainable elements can be considered.

 

Whole Life and Life Cycle Costing

You can apply life cycle costing as part of the specification and subsequent evaluation. 

Life Cycle Costing may be used where additional environmental costs result from the products or services being purchased e.g. carbon emission costs from purchased machinery  and the environmental disposal cost at end of life.

Further information on whole life costing and life-cycle costing can be found in Additional Resources

Lifecycle Impact Mapping:

Focuses on social and environmental impact rather than cost. Life cycle impacts help the user identify and assess impacts. For example, it may help to focus attention on the disposal phase before the procurement is carried out.  This  allows you to build end-of-life management requirements into performance clauses for successful contractors and your  own internal management procedures.

 

 

Labels

There is specific guidance around the use of labels within procurement.

To specify labels in your procurement exercise you need to meet the following criteria:

  • The labels can only concern criteria that are linked to the subject matter of the contract
  • They have to be based on objective and non-discriminatory criteria
  • The label itself is established in an open and transparent procedure and accessible to all interested parties
  • The label requirements are set by a third party over which no potential bidder has any decisive influence

Rather than apply a label on a broad basis, if it’s more proportionate you can detail which label requirements are to be met.  This will reduce the burden on bidders and could expand the number of capable bidders for your process.  

Labels must comply with the label requirements of the Public Contracts (Scotland) Regulations 2015 and equivalent labels must be accepted.  Where the bidder can demonstrate it has not been possible to obtain either the label or an equivalent, through no fault of its own, you must accept other appropriate means of proof e.g. manufacturers technical dossiers.

Contract Status and Spend Analysis

You should work with the User Intelligence Group (UIG) to review and understand the current contractual situation for the commodity/service to:

  • determine if there will be any issues that requires a phase-in of a new contracts time e.g to ensure a seamless transition from an old contract to a new contract
  • investigate whether early termination of existing contracts is both possible and desirable. Please note: you cannot terminate a contract with the aim of avoiding procurement rule obligations.

You should collate details of existing contract(s).  This information could include:

  • the product specification
  • end users information 
  • any information which can be included in the analysis of key commodity/service characteristics as described in the next section.

You may wish to use the Current Contract Status Template to record this information.

You should work with your UIG to assess future demand for the commodity/service.  The assessment would be based on team knowledge and expertise and information obtained from non-team members.

Spend Analysis

A detailed understanding of the current spend and future requirements, of participating organisations, are key to the commodity/service strategy development.

An organisation should determine what resources are available for delivery of the service.

Financial planning is essential to ensure that service specifications are realistic.  This ensures the specified requirements and outcomes are informed by the organisation’s analysis and benchmarking of costs.  This means delivery will be within the available budget.

An organisation should consider what funding it can commit to the delivery of a service and for what period of time.

Care and Support Services

For Care and Support Services in particular, consideration should be given to the anticipated size and shape of service contracts in light of the promotion of self-directed support and any growth in direct payments.

An organisation should assess whether the service has met specified key performance indicators and other contractual requirements previously. It should seek feedback from people who use services and their carers and review other information relating to the quality of the service, including information from contract management and service review and information from the regulatory bodies, including any complaints about the service.

It is important to consider the Specific Considerations for CSS Contracts.

The Hub

To assist with spend analysis, many Scottish public sector organisations can access information on historical commodity/service spend via The Hub.  The Hub contains many pre-defined reports and data that can be exported into MS Excel format.

The Hub can be used to identify possible transactional savings and collaborative opportunities.

Some suggested areas for analysis are:

  • total expenditure and volume
  • expenditure by commodity/service and sub-commodity/service
  • expenditure by division or department or geography
  • expenditure by supplier
  • future demand projections where possible
  • collaborative opportunities
  • benchmarking
  • profile of suppliers (large, SME etc.)

The Spend Analysis Example, generated using information from The Hub can be found in the additional documents section below.

The data in The Hub is not at line-item level . This means that detailed spend information will still need to be obtained from suppliers, or where available, from purchase order systems. 

It is good practice to ensure suppliers are contractually required to provide line item spend details as part of the contract to support:

  • benefits analysis
  • contract and supplier management
  • supplier development
  • future procurement activities/renewals.

Existing Contracts

In addition to Spend Analysis, an organisation should review  existing delivery arrangements for a service with a view to:

Evaluating existing arrangements for delivering the service against best value principles will require an organisation to consider:

  • whether the service is effective and of good quality;
  • what it costs and whether it is cost-efficient;
  • whether it promotes equal opportunities; and
  • whether it contributes to sustainable development.

Contracts Register

Organisations may access the Contracts Register for their organisation to assist in evaluating existing arrangements, including contract value.

The Public Contracts Scotland (PCS) Contracts Register module provides the facility for buying organisations to operate a private register of all contracts they have in place and a public register of these contracts to meet the obligations of Section 35 of the Procurement Reform Act (Scotland) 2014.

It is important to note that the contracts register will pull through the contract value from the contract award notice. You should always be as open and transparent as possible when completing this field. This field can be manually amended but please be aware that all relevant amendments have to be manually duplicated in The Hub as there is no integration between the two systems for manual amendments.

Regulation 51(6) allows a contracting authority to withhold publication of information in the contract award or the conclusion of the framework agreement.  This is where the release of the information:

(a) would affect  law enforcement or go against the public interest;

(b) would prejudice the commercial interests of any person;

(c) might prejudice fair competition between economic operators.

relying on (b) above you would need to be able to show the commercial interests of the company concerned would definitely be prejudiced by the release of this information.

Be aware that even if you withhold the contract value from a contract award notice, this does not exempt the information being subsequently disclosed under the Freedom Of Information (Scotland) Act 2002 (FOISA).  FOISA thresholds are higher i.e. - to withhold under FOISA, the information would have to, or be likely to cause substantial prejudice.  Also the public interest in withholding the information would have to outweigh the public interest in its release.

Detailed contracts register user guidance can be found in PCS.

PLEASE NOTE:  if you do not use PCS for producing a contract register, you still must produce a publicly available one.

Any documents you need are listed below

(file type: )

Flowchart

(file type: docx)

Spend Analysis Example

(file type: docx)

Profiling the Commodity/Service

Quickfire Guide

Quickfire Guide

Profiling the Commodity/Service

  • Whole life costs;

  • Quality;

  • Meet the end user(s) requirement;

  • Identify any current contracts in existence;

  • Estimate the relative spend on the goods/services in question;

  • Use a sustainability test to maximise the positive impact the procurement process can provide.  This is in terms of social, economic and environmental impacts;

  • Consider whether it is relevant and proportionate to ask bidders to supply their Scottish bidder ‘relevant contract’ Climate Change Plan at the selection stage if: environmental impacts have been identified for your contract when using the sustainability test; and/or the contract value is estimated to be equal to or greater than £4,000,000; and/or where the commodity procured is identified as a climate change priority by your organisation;
  • Where the contract value is estimated to be equal to or greater than £4,000,000, would you impose community benefit requirements as part of the procurement?

  • Consider Commodity/Service Characteristics  (does not apply to Care and Support Services);

  • Consider how relevant Fair Work practices are to the scope of requirements (including Sub Contract requirements where relevant).  Ensure inclusion in accordance with the Statutory Guidance on Addressing Fair Work Practices, including the Living Wage, in Procurement.  The Practical tools are included there to help inform your decision e.g. – Fair Work commodity / service strategy – "Checklist“ and Flowchart will help inform your decision;

  • Consider any cyber risks, with reference to the Scottish public sector Guidance Note on Supplier Cyber Security

  • Consider how relevant Rights of the Child provisions are to the scope of requirements.  Ensure inclusion when relevant and proportionate in accordance with UNCRC guidance; 

  • Assess the current state of the market;

  • Identify market key players who could meet the requirements;

  • Assess the current market for opportunities.  For example such as the purchase of supplies or services labelled or certified as having specific environmental, social or other characteristics (e.g. fairly traded or equivalent);

  • Understand current and future needs of the participating market organisation(s).  Include this in your approach to market;

  • Identify any early opportunities to explore.  Provide options for meeting these requirements;

  • Identify any special conditions relating to the performance of the contract.  For example economic, innovation-related, environmental, social or employment-related conditions, that should be included in the contract. These can be included as long as they are linked to the contract subject matter and proportionate.

The profiling the commodity/service stage will help you understand and scope requirements to help ensure that they achieve the best combination of the considerations above to achieve significant and ongoing benefits from your procurement process for the lifetime of your contract.
 

Care and Support Services

Developing a Service Strategy

When developing a service strategy, an organisation must decide how the service will be put in place and develop the service specification.  An organisation should consider service characteristics and develop a procurement plan which describes:

  • The introduction and description of the purchase (considering the purpose, critical nature of it and any sensitivities etc.);
  • Whether it is advertising the requirement and awarding the contract or framework agreement by competition, extending an existing contract or making a direct award without competition;
  • The reasons for that decision;
  • The procurement process (for example, open procedure) that will be followed and relevant timescales;
  • How it can be demonstrated that the procurement exercise will be fair, transparent and non-discriminatory, i.e. compliant with procurement legislation;
  • The roles and responsibilities of staff involved in the procurement process; 
  • The applicable governance arrangements and approval process;
  • How and when it will communicate its intentions to people who use the service and also their carers and proposals for their involvement in the procurement process;
  • How it proposes to address Fair Work practices in order to impact on the quality of the service.  The Practical tools, Fair Work commodity / service strategy checklist and Flowchart,  have been developed to help identify relevant Fair Work practices when developing the service strategy.  An example completed service strategy checklist and example contract award criterion question is also available for home support services;
  • Any cyber risks, with reference to the Scottish public sector Guidance Note on Supplier Cyber Security
  • How the service specification will be developed with the involvement of people who use the services and also their carers and suppliers in its development (including any opportunities to contribute to economic, social and environmental wellbeing and to reduce inequality);
  • The type and duration of the proposed contract of framework agreement, available budget and estimated contract value;
  • Research of the supplier market to identify current suppliers providing the same or similar service and any spend analysis available;
  • Risks identified that may impact on the progress of the procurement;
  • Anticipated benefits and outcomes;
  • What criteria will be used to select suppliers and award the contract or framework agreement (including whether award criteria or performance indicators should include equality considerations);
  • What transitional arrangements will apply if an existing service transfers to a different supplier;
  • How the contract or framework agreement will be managed;
  • how the relationship between the organisation and supplier will be managed;
  • Arrangements for reviewing the service;
  • What action it proposes to take at the end of the contract term; and
  • How the procurement exercise will be evaluated.

Establishing individual needs and intended outcomes

As a matter of best practice an organisation should have a local commissioning strategy and/or service(s) plan which establishes strategic and individual needs and determines what type of service should be put in place to meet those needs and deliver the intended outcomes.  An organisation should ensure that there is clarity about:

  • The needs to be met and the outcomes to be delivered by the service taking into account requirements of the public sector equality duty;
  • How people who use services and their carers will be involved in defining their needs, expressing their wishes and choices and influencing the design of the service;
  • What choice and control the service will provide for the people who use the services;
  • How the service will meet the National Care Standards; 
  • How the service will contribute to the organisation's overall objectives.

Contract Renewal and Direct Award without Competition

An organisation should analyse the benefits and risks to people who use services, and also to service delivery, of advertising the requirement and awarding the contract or framework agreement by competition.  For existing services, this will require consideration, through consultation with people who use services and their carers, of the impact that any change in service provision of supplier will have on:

  • People who use services and their carers;
  • Continuity of care;
  • The quality of the service and the outcomes delivered;
  • The cost of the service;
  • The market;
  • The workforce.

This analysis may suggest that, where an organisation is satisfied with the quality of a service and that best value is being achieved, the existing supplier should continue to deliver the service.  If an organisation's contract with the existing supplier includes an extension option that is within scope, the contract may be extended for the specified period.  In the absence of an extension option, any decision by an organisation to renew (or "roll forward") its contract with the existing supplier must be compliant with public procurement legislation.  Legal advice should always be sought in respect of any procurement decisions.

Alternatively, the analysis may suggest that the requirement should not be advertised at the current time and that a staged approach should instead be adopted.  If an organisation decides to adopt a different timetable for advertising the requirement, it should describe this in relevant procurement documents and set out how it intends to move towards competition in the future.

Risk of legal challenge for breach of the procurement rules

An organisation should assess the risk of legal challenge if it decides not to advertise the requirement and proceeds to award the contract or framework agreement without competition.  A legal challenge may have serious implications for procurement activity and future service delivery.  For example, for a "light touch" contract with a value of at least £663,540 such a challenge would be pursued as a commercial action.

Digital / ICT Procurement

If your procurement is Digital or ICT in nature, consideration must be given to the Digital Public Services Scotland Programme. This strategy sets out the ambitions and actions at sector, cluster or organisational level.

Further standards and guidelines can be found in the ICT High Level Operating Model and the Digital First Service Standard.

The activities at this stage must be carefully managed and comply with the Principles of Procurement in The Public Contracts (Scotland) Regulations 2015.  The processes must be undertaken in a transparent and proportionate way.  This will  ensure no market distortion, treating bidders equally and without discrimination. The procurement outcome unduly favour or disadvantage a particular bidder. It is the responsibility of the Organisation to make sure these requirements are met.

Any documents you need are listed below

Stakeholder Map Template

(file type: docx)

Stakeholder Identification

A stakeholder is an individual or group who have an interest or concern in something e.g. an activity or a business.

When undertaking aprocurement exercise it is crucial you ensure that stakeholders are involved to:

  • provide their expertise and feedback
  • meet and manage their expectations
  • hold ongoing two way communications
  • gain their buy-in throughout all stages of the process
  • support the contract after it has been implemented

For procurement exercises, a User Intelligence Group (UIG) should be created.   The UIG is a cross functional team containing key stakeholders. 

The UIG will assist you with:

  • developing the commodity/service strategy,
  • the tender evaluation
  • the ongoing activities of contract/supplier management,
  • monitoring,
  • implementation,
  • compliance and
  • benefits tracking

This group should have representation from key stakeholders within the participating Organisation(s).  Members should include procurement and business/technical/customer representatives.

The National Standards for Community Engagement principles may help when establishing the UIG. These principles are designed to support and inform the process of community engagement and improve  outputs.

All UIG’s should have a minimum of two members i.e. the Buyer and the end user.

Care and Support Services

All UIG’s (with the exception of Care and Support Services) should have a minimum of two members i.e. the Buyer and the end user

Quickfire Guide

Quickfire Guide

UIG Research

You should undertake appropriate research before the first UIG meeting.  For example:

  • Gain an understanding of the commodity/service market from desktop research e.g. via the internet
  • Speak to potential suppliers or industry representatives
  • Meet with individual key stakeholders and end-users
  • Review historical spend patterns, if appropriate
  • Gather information from other public sector contacts, such as Centres of Expertise or peers
  • Read previous tenders or commodity/service strategies

This research will help you gain an initial understanding of:

  • the commodity/service,
  • the Organisation's requirements,
  • market conditions
  • risks, issues and barriers to success.
  • any contracts you may be able to access without the cost, time and risk of developing your own contract. 

At this stage, consideration should also be given to the sustainable procurement factors to be built into your process.  You can also identify any expert or informed input that will be required e.g. guidance from climate change experts on carbon in the specific supply chain, or input from Economic Development officers regarding employment opportunities.

Stakeholder Mapping

The benefits of establishing a UIG are:

  • The ability to draw on the cross-functional expertise within the group
  • Stakeholder views are considered in the decision making process
  • Clear communication channels can be established
  • Presents 'one face' to potential suppliers
  • Formalises the governance arrangements and identifies the decision makers
  • Clarifies roles and responsibilities
  • Facilitates the generation of ideas
  • Facilitates buy-in and compliance
  • Stakeholders working together to understand and overcome any barriers to success
  • Embed best practice
  • Support the implementation of continuous improvement processes to safeguard the future of public service for future generations
  • bring together the ideas and insights of groups to obtain a holistic view.

Stakeholders should work to:

  • Embed best practice
  • Encourage and sponsor continuous improvement
  • Encourage innovation
  • Understand and remove any potential barriers to success

Where there are a large number of stakeholders, for example a collaborative contract, it may not be possible to have all stakeholders represented on the UIG.

Stakeholder mapping is a useful tool to help identify who should be represented.  This is based upon their likely impact upon the success of the project.

You must also ensure you understand your Organisation's policy or requirements regarding engaging with end users/customers of the commodity or service and whether they should also be involved in the UIG.

Depending on the specifics of the procurement exercise, the Buyer may ask stakeholders the following questions prior to the starting their procurement: 

  • Have alternatives to procuring been considered and discounted?
  • Do you have a budget?
  • Is there a robust documented business case supporting this procurement exercise?
  • Will this expenditure stand up to public scrutiny?
  • Are you aware of opportunities to buy your specific requirement through existing collaborative contracts. If so do you know how to access them?

Stakeholder Map & Degree of Engagement

For the procurement exercise to be effective, it must meet the reasonable expectations of stakeholders and end users.

A clear understanding of stakeholder and end users' views is essential. To obtain this understanding you must have effective stakeholder engagement,  taking into account all stakeholder views.

Many stakeholders will be positive and supportive however, it is also important to understand the reasons why stakeholders may not be supportive.

In order to manage this you may wish to consider some of the following:

The stakeholder map is a useful tool for the UIG to plan communications to stakeholders who are not UIG members. 

You may wish to issue the attached UIG Welcome Pack which covers:

  • Roles and Responsibilities,
  • Core competencies,
  • Business conduct,
  • Gifts and hospitality and a
  • Stakeholder Declaration of Interest.

UIG charter should be agreed.

Members of the UIG should not underestimate the amount of time and commitment involved in being a member. Although the UIG may meet only fortnightly or monthly there will be work to be completed in between meetings. Members should come to meetings fully prepared.

A UIG Membership Template an be used to record UIG membership and contact details.  Information can be found in the UIG Information and Templates below.

Stakeholders should:

  • always be open to new ways of shaping the requirement by asking the market and identifying what the market can supply.
  • give consideration to the options for shaping the market,
  • encourage the market to develop in such a way that it can meet Organisations’ future requirements.
  • assess future demand of the commodity/service.  This can be based on team knowledge and expertise, and upon information obtained from non-team members.

Engaging the market provides an opportunity to ensure the services provided are at the forefront of those available. Market sounding should also take into account the knowledge held by others buying Organisations, trade bodies and business support Organisations e.g. Federation of Small Businesses and Chambers of Commerce etc.

Care should be taken to uphold the principles of transparency and equal treatment during such discussions. It is strongly recommended that market sounding activity is documented so that, if challenged, there is a record on file of what took place.

Any documents you need are listed below

Stakeholder Map Template

(file type: docx)

Declaration of Interest

(file type: docx)

UIG Welcome Pack

(file type: doc)

UIG Charter Template

(file type: ppt)

Contract and Supplier Management Introduction

Route 3 high-value, high-risk contracts play a critical role in delivering essential public services across Scotland. 

These contracts often involve significant financial investment, complex technical requirements, strategic supplier relationships, and substantial implications for service users, communities, and public funds. Effective management of such contracts is therefore vital to ensuring that public bodies meet their statutory duties, achieve value for money, and maintain the highest standards of governance, transparency, and accountability.

This guidance provides a structured, practical framework for managing high-value, high-risk contracts and supplier relationships within the Scottish public sector. It aligns with the principles set out in the Scottish Public Finance Manual (SPFM) and  The Public Contracts (Scotland) Regulations 2015. It is designed to support contract managers, service leads, commercial teams, and senior stakeholders in meeting their responsibilities throughout the full contract lifecycle—from mobilisation and performance management to contract changes, risk management, continuous improvement, and exit/transition.

Route 3 contracts require proactive, collaborative and disciplined contract and supplier management. This guidance outlines the processes, roles, tools, and controls needed to ensure:

  • High-risk contracts remain stable, transparent, and well-governed
  • Performance is consistently monitored, measured, and improved
  • Risks and issues are identified early and addressed effectively
  • Supplier relationships are constructive, fair, and aligned to public sector outcomes
  • Financial and commercial risks are controlled and appropriately escalated
  • Sustainability, social value, and community benefits are delivered
  • Service continuity is protected throughout the contract lifecycle

By applying the principles and practices in this guidance, Scottish public bodies can strengthen their commercial capability, drive better outcomes, and ensure that high-value, high-risk contracts deliver maximum value and public benefit.

Purpose of Contract and Supplier Management (CSM)

The purpose of Contract and Supplier Management is to work closely with suppliers and internal customers to:

  • minimise the total cost of ownership and
  • maximise supply chain efficiencies throughout the life of the contract.

Contract and Supplier Management should result in contract procedure and process improvements.  It should also increase Procurement Function knowledge and experience, which can then be used to benefit future contracts.  This can be done by:

RelationshipsDeveloping and managing constructive and transparent relationships with suppliers
ExecutionEnsuring the contract is successfully executed.  Includes meeting all special conditions relating to the performance of the contract which may cover economic, innovation-related, environmental, social or employment-related conditions
Value for moneyMaximising value for money from suppliers and contracts
Monitoring and ImprovementProviding a formalised system of monitoring, managing and continuously improving the supplier and the Organisation’s performance against the contract
Roles and ResponsibilitiesEnsuring that all parties recognise and understand their contractual roles and responsibilities
ComplianceMonitoring overall compliance to Key Performance Indicators and Service Level Agreements.  Implementing improvement plans in the event of underperformance.  Leveraging supplier expertise in pursuit of cost and efficiency gains
Improved Benefitsrealising additional savings and benefits and sharing them appropriately
Supply ChainEffectively managing the prompt payment of the supply chain
InnovationProviding a focus for development of initiatives and innovations
Continuous ImprovementDriving continuous improvement
Lessons LearnedIdentifying lessons learned to inform future contract terms or strategies
EfficiencyDeveloping supplier relationships to maximise efficiency.  Collaborate towards common goals and reduce waste, environmental or social risks
Strategic GoalsSupport the achievement of strategic goals, such as attracting Community Benefits through the contract
Sustainable ProcurementMonitoring Sustainable Procurement benefits through the life of the contract and ensuring that targets are met
Community BenefitsMonitoring Community Benefits achieved vs anticipated

Care should also be taken to manage the risks to changes in contracts e.g. you may require to retender if there is substantial modification.  

CSM Vision

Organisations should use the four quadrants of the balanced scorecard in a consistent manner. This will allow measurement of a supplier’s performance across all organisations and / or sectors using that supplier.

Contract and Supplier Management should:

  • ensure that the service/contract is delivered to the required standards
  • provides value for money;
  • proactively identify and manage any risks which may impact on a supplier’s service delivery / fulfilment of the contract requirements;
  • improve and develop contract and supplier performance across organisations, sectors and nationally. A consistent approach will maximise efficiencies and promote adding value across the supply base;
  • appropriately influence supplier activity and decisions, improving value for money, over and above cost savings;
  • ensure the contract is effectively administered, for example from a change management perspective.

You should frequently aim to improve your own and supply base performance by various techniques.

Definition and Importance

Definition

Contract Management and Supplier Management differ.

Supplier Management refers to activities across a supplier’s whole portfolio of contracts. These activities are normally more strategic, longer term activities. Some examples could be:

  • a project to move to reusable pallets for all products and contracts delivered by the supplier
  • or for a stationery supplier, moving to a new on-line catalogue ordering system

Contract Management applies to the specific contract for the good(s) or service(s) being procured. For example:

  • increasing the quality of refuse sacks to the UK requirements
  • or amending the hours worked by staff on a security contract

However, although different, Contract Management and Supplier Management are linked. It is very difficult to perform effective Supplier Management if basic Contract Management disciplines are not in place. It would be difficult to discuss strategic partnerships, innovation or joint ventures if you do not understand the supplier's contract details. You need to understand how the supplier is performing day to day.

Effective Contract Management is therefore necessary for successful Supplier Management

Importance of Contract Management at Board/Senior Management Level

An effective Contract Management strategy should be a high priority for Chief Financial Officers (CFOs) or Chief Operating Officers (Accounting Officers) and Senior Management Teams.

Effective contract management is necessary for an efficient and compliant business. Contracts must be managed: especially those which deliver services, provide infrastructure or third-party essentials.

Central functions of an Organisation’s Contract Management strategy should include:

  • complying with corporate governance regulations;
  • managing risk;
  • eliminating or reducing cost (not by impacting supply chain efficiency or profit);
  • maximising revenue streams.

Managing the contract information, obligations and the contract life-cycle are critical to meeting compliance regulations. This means that the entire process needs to be sponsored at an executive level. This includes:

  • contract creation;
  • clarity of final agreement;
  • electronic contract management system; and
  • integration of contract data with back-end systems and contract performance reporting.

The above need to be rolled-out to your entire organisation (for at least the most critical/high impact contracts).

Robust Contract Management will reduce risk to your Organisation. This includes issues such as conflict of interest and fraud.

Your Organisation must consider these areas as a vital part of its governance. You must ensure all appropriate measures are taken to prevent, identify and remedy conflict of interest and include measures to combat fraud, throughout the life of the contract.

Benefits of CSM

Both you and the supplier should be motivated and enabled to deliver additional value. This should be done within legal limits and over and above that specified in the original contract, e.g. not simply extending the expenditure. The process should deliver benefits such as:

Routes of EngagementProvide formal routes of engagement at different levels of management. This allows opportunities for improvement at senior levels
Supply CostsEnsure supply costs are contained and minimised, and that opportunities for improving cost effectiveness and efficiencies are explored and progressed e.g. packaging, service level definition
Deliver Business Needsproactively ensure that the business needs under the contract are delivered.  Ensure both customer and supplier’s obligations are understood and managed. Reduce reactive ‘incident resolution activity’ to minimise the cost of failure and of managing the relationship
Issue ResolutionPromote proactive issue resolution.  Ensure clear escalation paths exist within both organisations
StandardisationUse a standardised approach for a number of suppliers/customers.  This will embed operational efficiency, consistency and quality
ConsistencyLimit the number of people involved. This ensures process consistency and communication. It ensures the right people are involved in the right activities at the right time with the right information
ImprovementsEncourage the supplier to improve their product or service in ways which provide additional value to the customer and to future customers.  Promote efficiencies within both organisations which will develop the skills of the employees and help the supplier’s staff to deliver a better service.

Continuous Improvement

There are a number of formal and informal continuous improvement methods. These range from: full continuous improvement programmes; to organisational collaboration; and improved internal and external communication.

One of the key continuous improvement tools used in the Scottish Public Sector is the Procurement and Commercial Improvement Programme (PCIP).  This is designed to drive forward best practice and develop procurement activity.

Contract and Supplier Management can be considered successful when:

  • the arrangements for service delivery continue to be satisfactory to both parties, and the expected business benefits and value for money are being achieved or exceeded;
  • the supplier is efficient, co-operative and responsive;
  • the Organisation understands its obligations under the contract;
  • there are no surprises;
  • there are no disputes;
  • professional and objective discussions over changes and issues are straightforward and easily managed;
  • efficiencies are being realised;
  • the Organisation’s procurement department contract and market knowledge improves, and benefits future contracts.

Contract Mobilisation and Implementation

This section outlines the process and activities involved when implementing a new contract.  This is to ensure:

  • supplier(s) have all the information they require to plan user’s  migration  to the new contract
  • Organisations have all the information they require e.g. suppliers’ contact details, information on the goods/services available from the contract
  • continuity of supply

Contract implementation consists of two distinct phases:

Migration

the movement of organisations to a new contract post 'go-live'

Mobilisation

the process of moving from contract award to 'go-live', i.e. the point when a user can actually buy from the contract

NB Some steps in the process may be done at the same time.

This mobilisation process is a guide to help plan activities between contract award and go live. The timescales for each of the stages should be amended to reflect your own specific procurement exercise.

Consideration must also be given to Planning, Sustainable Procurement and Risk Management throughout this stage of the Procurement Journey.

The Contract Implementation Plan document listed below will assist you to communicate Framework Agreement / Contracts, Roles and Responsibilities, Framework Agreements / Contract Management Strategy and how customers can engage. 

Any documents you need are listed below

Contract Award

Before proceeding with your Contract Award you must ensure you have received, reviewed and approved the most up-to-date supporting documents referred to in the selection stage response e.g. certificates.

You should now be at a stage where you have identified the successful tenderer(s). From a fraud awareness perspective, the following checks should be made before progressing to the next stage.

Checklist

Checklist

Contract Award Readiness Checklist

Before a buyer awards a contract they should check the following points:

Action

Checked?

Who was involved in the tender award process?  Have there been any changes in staff from those involved during the tender evaluation?

 

Did any of the tenderers drop out of the process and decide not to proceed with the tender?  Consider if an unknown agreement was made.

 

Review the list of proposed suppliers/sub-contractors to be used by the successful bidder?  Did these organisations also bid directly for the tender exercise?  Such circumstances can lead to a pre-determined outcome as it would be irrelevant who was awarded the work.  This may identify cartel operating.

 

 

 

 

 

Blank rows are provided for your use e.g. to add additional checklist items.

Contract Award Recommendation Report

You should prepare a Contract Award recommendation report.  This should be endorsed by the User Intelligence Group (UIG) prior to receiving approval to proceed by the appropriate authority level within your Organisation.

Quickfire Guide

Quickfire Guide

Recommendation Report Contents

The report should contain reference to the following:

  • Summary of the process to date

  • Ensure any decisions for supplier disqualification have been fully documented and that the paperwork is available for inspection

  • Recommendation of award & request for approval

  • Selection Stage evaluation results (if not contained within previous report)

  • Technical & commercial evaluation (including any whole life costing) together with details of any clarifications conducted benefits and savings available

  • Details of any risks still present and mitigation plans

  • Sustainability considerations (life-cycle costing, social, economic and environmental)

  • Cyber Security Considerations

  • Considerations in relation to Community Benefits in procurement exercises equal or greater than £4M

  • Details on how the tender outcome will meet the requirements identified in the Commodity/Service Strategy

Once you have obtained approval you can notify both the successful and unsuccessful tenderers of the outcome, and they should be notified as soon as possible.

Information provided to tenderers must, where applicable, include the grounds for any decision:

Consideration must also be given to Planning, Sustainable Procurement and Risk Management throughout this stage of the Procurement Journey.

Remedies

Remedies provide legal solutions to bidders/potential suppliers as a result of procurement law breaches by public bodies or utilities.

This includes:

  • stopping entering into a contract or concluding a framework agreement if a court proceeding notice has been issued and served
  • changes to remedies/penalties for the most serious breaches of the procurement rules.  This includes:
    • ineffectiveness orders (orders which cancel a contract or framework agreement)
    • shortening the duration of a contract or framework agreement
    • imposing a financial penalty on the public body concerned
    • time limit changes for bringing court proceedings

Further information can be found in part 3 of the Public Contract (Regulations) 2015. Alternatively, guidance and advice can be sought from your organisations legal department. 

Pre-Contract Award Checklist:

  • Have you received the most up-to-date supporting documents referred to in the selection stage response e.g. certificates?
  • Was the Standstill Notice sent to all tenderers?
  • Were there any candidates concerned and if so was the Standstill Notice sent to them?
  • Has the standstill period actually passed?
  • Were any concerned tenderers or candidates not notified electronically? If so, 15 day standstill applies.

The contract documentation should be collated and finalised to reflect the successful tenderer’s submission and agreed terms and conditions. The documentation must be signed in duplicate by the appropriate authority levels in both the contracting and tenderer's organisations.

It is important to include the Fair Work practice commitments from the successful tenderer’s bid as standard Contract & Supplier Management criteria in the contract terms, including any agency or sub-contractor workers.

 

It is also important to include terms, which will apply to any new members to the workforce during the delivery of the contract.

You must consider who you need to inform when a contract has been awarded and the information they will require e.g. notify stakeholders and users of the contract award providing them with timescales, details of the contract and any migration considerations. Many organisations have a governance process which requires internal approval to be obtained before the contract is awarded to a supplier.

If utilising PCS-Tender, the Contract Award must be activated on the system. Please note that this does not generate correspondence to the tenderers and this should still be issued by the buyer.

The Contract Award Notice must now be created on PCS 

 

Clarification

This section provides guidance on how to conduct post tender clarifications and negotiation, where appropriate.

It is important that any discussions at this stage are fully documented.

Tender Clarifications

The objective at the clarification stage is to clarify the tenders as submitted.

Tender, or bid clarifications may become necessary during the evaluation of tenders. For example, where there are aspects of the bids that are unclear or contain minor errors.

You should consider whether an aspect of a bid seems ambiguous it might be prudent to request clarification.  


For example:

If the tender has asked for services to be completed daily and a bidder responds that the services will be completed seven times per week, you should seek clarification that the services are indeed completed once per day.


Clarification may also be sought from bidders on matters of quality performance or particular terms and conditions of contracts.

In seeking clarification, all communications with bidders must be properly recorded so that an audit trail is maintained. If PCS-Tender is being utilised, clarifications  can be recorded on the system in the messaging area.

Negotiations in relation to price, essential aspects of the tender or other areas where bid improvements may be possible must not take place as part of the clarification process.

You should give all bidders who meet the tender requirements the same opportunity to engage in tender/bid clarification. You must avoid unfairness or the impression of unfairness to bidders.

Before awarding the contract you should ensure you receive the most up-to-date supporting documents referred to in the selection stage response e.g. certificates.

Post-Tender Negotiation (PTN), where it is practiced by an organisation, should be handled as a separate exercise from Tender Clarification.

Points to Consider

You should examine tenders to ensure bidders:

  • are not making fradulent claims

  • have delivered similar types of work, if they have claimed to do so.

In doing so the following points should be considered:

Legitimacy

Are the claims made in the tender submissions legitimate and verifiable?

Scope

If bidders are inexperienced in the type of work being tendered, tenders may appear excessively high or abnormally low. In both cases you should ensure that suppliers have understood the scope of the requirement

Interference

Have there been any perceived or obvious attempts to influence/interfere with the process?

Price discrepancies

Are there similar tenders with a large price discrepancy between different bidders?  This could suggest collusion.  Are there tenders with large price discrepancies from bidders who have worked in the same industry for some time? This could again suggest collusion.

Exclusions

Was anyone involved who should have been excluded as part of the selection process?

Conflict of Interest

Should a conflict of interest have been identified earlier in the process? Have conflict of interest declarations been examined and ratified?

Tone

Read and digest the tone of emails. Do they appear over friendly or allude to additional meetings either professionally or socially? Information is often exchanged during a visit or a social event: you should always maintain an audit trail of all correspondence

Submission

Were all tenders submitted on time and delivered in the prescribed manner? Examples of tenders being sent via a person within the tendering organisation could constitute a breach of protocol and should be examined

Late tenders

Were late tenders accepted and if so was there a legitimate reason?

Abnormally Low Tenders

Where tenders appear abnormally low for the offered supplies and services, you are required to clarify the price or costs proposed..

These clarifications may relate, in particular, to the following:

  • the cost of the manufacturing process of the goods provided
  • the proposed technical solutions or any exceptionally favourable conditions available to the bidders
  • the originality of the supplies or services proposed by the bidders
  • the bidder's compliance with applicable obligations in environmental, social or labour law
  • the bidder's subcontracting arrangements
  • whether the price or costs take into account the grant of subsidies

Note: if it is found that the tender is abnormally low due to an environmental, social or employment law obligation breach the tender MUST be rejected.

Post Tender Negotiation

Post Tender Negotiation (PTN) should not be confused with 'tender' or 'bid clarification'.

Tender clarification is contact between the buyers and the bidder(s) to clarify aspects of the tender which are ambiguous or irregular.

PTN may be used to refine and improve bids from the preferred supplier(s) This is to ensure that prices, delivery or associated terms of the contract are competitive.  PTN is undertaken in open and restricted procedures as part of a competitive tendering process.

The potential areas for negotiation will differ for every contract but typical topics might be:

  • the terms of payment
  • quality of goods or services
  • supply and cost of spare parts
  • earlier delivery or completion dates
  • warranties and guarantees
  • documentation requirements
  • expediting and inspection procedures
  • maintenance and support
  • repair or after sales service
  • compensation for failure to meet specified requirements (e.g. of delivery, quality etc.)
  • Sustainable Procurement
  • possible Community Benefits
  • procedures for remedial action for unsatisfactory service

The list is not meant to be exhaustive.

Quickfire Guide

Quickfire Guide

Post Tender Negotiation

Before engaging in PTN, the following criteria must be met:

  • there must be a considered and soundly-based prospect of improving value for money
  • it must be in line with your internal governance and approval policies
  • trained and experienced purchasing staff must conduct negotiations
  • the negotiations must be fully documented, so that there is a clear audit trail.

A clear audit trail must be available so that it can be seen that the PTN was conducted in a fair manner.  The records should show:

  • the justification for PTN
  • the approval for PTN (at a suitably senior level of management)
  • the aim of the negotiation
  • the precise record of all exchanges, written and verbal
  • the approval for the award of contract

PTN must not:

Trade suppliers against each other

become any form of 'Dutch Auction': unfairly trading off one bidder against another by using the lowest tender to seek a reduction in costs from the other bidders.

Distort competition

allowing a bidder a chance to improve its offer.

Create bias

make changes which would result in a contract being awarded on terms more favourable to a particular bidder.

Adjust the specification

accept reduced prices achieved by adjusting the specification in a manner more favourable to a particular bidder. There is a risk that such an adjustment could have led to a different outcome in the competition even if the price was reduced commensurately.

Be used automatically

be used in all procurements.

 

When carried out in an atmosphere of openness and mutual trust negotiations can strengthen relationships with suppliers.

PTN must be a controlled and documented process.

The activities at this stage must be undertaken in a way that supports the Principles of Procurement.

Consideration must also be given to Planning, Sustainable Procurement and Risk Management throughout this stage of the Procurement Journey.

Any documents you need are listed below

Negotiation Process

(file type: doc)

Evaluation

The Freedom of Information Act (Scotland) 2002 has led to an increase in the amount of tender evaluation and contract award documentation being publicly released. It is your responsibility to ensure any procurement process can withstand scrutiny.

The activities at this stage must be carried out in a carefully managed manner that supports the Principles of Procurement.

It is the responsibility of your Organisation to make sure that these requirements are met.

The tender evaluation criteria must be disclosed to tenderers. The assessment must be clear and robust, providing a full justification and audit trail for the resulting award decision.

Consideration must also be given to Planning, Sustainable Procurement and Risk Management throughout this stage of the Journey.

Issue Documents

This section provides guidance about the tender stage of the procurement process and the necessary documentation.

Timescales for each procedure differ and are outlined in their respective stations.

Quickfire Guide

Quickfire Guide

Issuing Documents Criteria

Access to the tender Procurement Documents must be:

  • On the internet;
  • Unrestricted;  
  • With full direct access;
  • Free of charge.

.  These documents must be accessible from the date of publication of a Contract Notice.

For the Restricted Procedure only suppliers who have passed the procedure selection stage will be allowed to tender.

As with all aspects of the Procurement Journey, the activities at this stage must be carried out in a carefully managed manner that supports the Principles of Procurement

It is your responsibility to ensure the above requirements are met.

Guidance on conduct is therefore contained within the subsequent Issue Documents stations.

Consideration must also be given to Planning, Sustainable Procurement and Risk Management throughout the following stages of the Journey.